What impresses me is that Bill Moos, according to the story, took two months of listening to what people had to say before he made any changes. So often, CEOs (that's really what Moos is) make changes in their respective organizations and they never once ask those "on the ground" what they think of the changes. As an anecdotal example: where I work the CEO wanted to give a certain company preference ahead of all the other companies we do business with because of the amount of money they spent. Seems logical right? Take care of your best customer? Problem was, by prioritizing a certain company, all other orders had to wait until that particular company was taken care of. Orders went from being fulfilled at roughly 92% on time metric to less than 75% and the majority of our other customers started complaining also. So, after 6 months, we went back to just filling orders as they came in. All of this could have easily been avoided if the "big brain" would have just asked us nobodies who do 99% of the heavy lifting what we thought. Terrific leaders make the best decisions when they start asking for feedback from the ground up. Bill Moos seems like he's that kind of leader. Talk to the people first who will be the most affected by the decision/change. Sometimes what seems like a good idea in theory or on paper doesn't work in reality.