1) Should the woman have gotten all crabby and bitchy about him having to do his job? No.
2) Should the woman have slapped the cashier across the face? No.
3) Did the cashier respond in an appropriate way? No, I'm sorry, but you could've asked them to leave after they hit you.
4) Did the cashier go over the top in his response? Yes, beating people with a metal rod and continuing to beat on them is terrible.
**And finally, the most important question**
5) Should McDonalds have hired a guy with a record like this in the first place? No. If anyone is to blame for this, it first goes to McDonalds, then the guy, then the two women.
What a horrific video.