teachercd

Had to reply when I saw DirecTV.  My experience was the exact opposite.  Have been a long time customer and my bill was getting too high.  My call to them was more about that than  trying to get a break due to COVID-19.  Usually I could get them to reduce the bill but they were not budging whatsoever.  I was very surprised.  It’s not like I asked them for a break every time my bill went up but this was the highest it has ever been.  They lost me as I ended up bundling with Cox for less than what they were charging me for TV alone.  Maybe you are talking about new customer offers because it was the worst I ever dealt with them as existing customer.  I could sense they were fearful of losing customers who could not pay during this crisis so didn’t want to give paying customer any break.